FAQ

Have a question? Check out our FAQ below for quick answers. If you don’t find what you’re looking for, our support team is happy to help!

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What payment methods do you accept?

Check out our payment options  here!

Do you offer free shipping?

Yes, we offer free shipping in Canada. See ourshipping policyfor more information.

How long will it take to receive my order?

It Will Take 5-8 Buisness Days. For More Information Visit OurShipping Policy.

What happens if I receive a defective product?

Don't worry, if you receive a defective product we will replace it for free, but you must notify us and return your product within 30 days. Check ourreturn policyfor more information.

What is your return policy?

We offer a 30-day return policy and a 10-day refund policy upon approval of your return. For more information visit ourReturn & Refund Policy.

When will I receive my refund after returning my product?

Once we approve the return, you will receive your refund within 10 days. See our return policy for more information.

How can I track my order?

You can track your order via ourOrder Trackingpage.

Do you ship internationally?

No, we currently only deliver to Canada.

Can I cancel my order after placing it?

We offer a 24 hour cancellation period after placing your order. If you change your mind within this time, please let us know and we will cancel your order.

How to contact customer service?

You can contact our customer service team by visiting ourcontactpage where you can complete and submit a contact form, or you can send us an email.

Do you have a physical store I can visit?

We are an online store, which allows us to offer our customers the best prices and selection.

Can I order in bulk for my business or organization?

Yes, it is possible! Contact our customer service for more information on bulk orders.

CONTACT US

Store Name: Maple Threads

Address: 6 Suffolk Cl, Horley RH6 7DU, UK

Email: hello@maplethreads.com

Phone: +447458114593

Opening hours: Monday to Friday : 08:00 - 17:00

We do our best to respond to your email within 24 hours.